When you have a field service organization, one of the main tasks you have is to organize, schedule and dispatch your field service agents for various jobs. This can be for repair work or even for project-based assignments. The kind of resources that a particular job will need can vary – from a single person having to fix something to an entire team set up a project at multiple outlets. It is important that you have an efficient workflow and this can be done by managing your workforce in the right manner. Field service management software can be extremely helpful in organizing your service schedule.
When the worker is on the field, his task for the day is sent to him on his device. The first thing needed by him is the address. This too is sent to him on the device directly from the database of the company. Along with this, he will get a job description of the task at hand, and this will help him get his tools ready for the job. This works for absolutely any field from medical to technical to any other service task. When the address is sent to the technician, GPS routing is also provided. All of the services are tied up to a grid which will provide GPS based directions and the shortest possible route to the location.
Advantages of field service management software:
It increases efficiency
The most important feature is the increment in the efficiency of the workers. FSM software enables the assignment to be sent to the mobile of the field worker. The task usually contains specific information like the best route to the site, spare parts and tools required and the service history of the customers involved with them.
It Enhances professionalism
The software works as an effective tool that can store all of the information related to business in one central database. This facility ensures that each and every employee working can access any data to prevent any loss and hampering of the work. It is a digitized platform which enhances the experience of the user and put a sense of faith in them.
Improved Customer Satisfaction
With the FSM software, everyone has the ability to respond faster to the requests put on by the customers. AN optional service is provided to the customer that allows them to track the product or item about their ETAs, delays, etc. By addressing and answering all the issues put on by the customers the company can improve its track record and even increase its brand value by satisfying their customers.
Get rid of paperwork
Cluttering the workplace with several paper sheets increases the risks of valuable data losing. Excel is also not the best way to keep the information and structures them properly, because it does not provide real-time dispatching and analytics regarding an item. FSM software ensures less wastage of paperwork and time spent on retrieving the papers, therefore, prevents data loss and duplicates entries.